Sales Checklist

• Phone or email special orders
• Stock the shelves from the carts or baskets
• Clean up the special order files (check that each item on the shelves still has a special order, and that all special orders are still valid.  Delete those that aren't valid to keep Lori from re-ordering too much)
• Dust - shelves, products, demo machines, sales counters
• Face shelves
• Clean up demo machines
• Clean order shelves
• Sweep and vacuum inside
• Sweep sidewalk
• Organize video card displays
• Browse the inventory, make sure everything has a label
• Clean the "sales" shelf
• Clean the "reshelve" shelf
• Check the Internet literature and F-Prot disks and TurboNet disks
• Clean sales counter
• Check cables to make sure they're in the right bins
• Check posters on the windows

Customer Service Tips

When you greet a customer coming in the door, always rise and smile.  Sitting and asking "Can I help you?" doesn't do it.  The words are there, but the customer can tell you're just saying words, not offering help.

Tailor your greeting to the particular customer and situation.  If the customer comes up to you with an expectant look, "Hello" is plenty - or even a smile and an attentive look.  If you're interrupting their frantic search for something they're not finding on the sales floor, "May I help you?" or "Help you find something?" is appropriate.

Know the merchandise.  Dusting the shelves can be profitably interspersed with reading the backs of packages you've never seen before.  And it also results in knowing what we have, and where it is.  Re-organizing the cables and labeling them can be legitimately interrupted with "What's this for?" questions.

Smile!  When you're talking on the phone to a customer, smile!  They can hear it.  (And smiling makes you feel better, too - try it!)

Keep it Clean.  What do you think when you walk into someone else's store and it's cluttered, or even dirty?  That's what our customers think if we are cluttered or dirty.  Pick up paper scraps when you walk by and notice them.  Empty garbage cans before they get full and you can't squeeze any more into them.  If there are no customers in your half of the store and nobody is talking on the phone, grab the vacuum cleaner.  Pick up the clutter that the vacuum can't get at the sides of displays or counters.

Interrupt your conversations for customers.  Your conversation with another employee is never more important than the customer, unless it's to help ANOTHER customer with an immediate question.  Anything else can wait.  And remember, when you monopolize another employee talking about non-business-related stuff, you are not only wasting your time, but you are wasting theirs.  That costs the business your wage plus their wage plus two sets of fringe benefits.  Add it up!  Isn't there something useful you could do while you talk?  (Internet statements, team-dusting, cleaning.....)