RMA procedures
- Make an RMA report in the computer. It will print two sheets.
- Tape one copy to the item and put the item and paper in Kevin's box. Put the other copy
(with the invoice or packing list if it's easy to find) in Monica's "RMA IN"
box.
- Monica will fill out the paperwork, find the invoice if necessary, and fax it off.
- When we receive the RMA number (usually on a faxed copy of the paperwork in #3) put it
in the "RMA IN" box and Monica will
- write the number on the original paperwork (or make a copy - this is just so there are
two copies) and
- give one copy to Kevin to ship the item out.
- Monica will put our RMA sheet, faxed supplier sheet, the RMA appoval sheet into the
waiting for RMA return file.
- She will also enter the RMA number in the computer
- Kevin will put his copy of the paperwork in the box when he ships the item. (Note that
the computer thinks the item was shipped at step #4, when the RMA # is entered into the
computer.)
- Kevin will write the RMA # in the UPS book.
- If the item is replaced, Kevin will check in the replacement and place the RMA
invoice or packing slip in the "RMA IN" box. If we get a credit for the item,
Monica will check in the credit. Monica will put all four peices of paper work
together and it will be filed.